Ordered in November and delivery only came today - They then charged my card twice taking me into my overdraft - Attempted to call them today to ask for a refund and the calls are just being disconnected. © 2020 Trustpilot A/S. Yet you are still taking orders online today promising Christmas delivery. Green tea should smell grassy, light and fresh, while black tea … Smell: No matter what kind it is, high-quality tea will have a distinct aroma. After looking on their website for tea… Disgusting company that will take your money and wont hear from them. Twinings toppled last year’s winner ALDI Just Organic to claim the coveted top spot in our 2020 tea bags review, and was the only brand to score a five-star rating for overall satisfaction, variety and packaging … The T2 Tea Society is home to our community of passionate like-minded sippers. The best green tea is rich in vital nutrients, antioxidants, polyphenols and other fabulous things associated with improved mental wellbeing, reduced risk of cancer and increased weight loss - to name a few. Just such a bad experience that I won’t be coming back to them now. Atrocious Customer Service and order delays, Very unclear communications, bad stock status on website. T2 Tea "All over Australia and New Zealand, but also in London and New York. Studies show drinking one to three cups per day could help reduce risk of heart attack by 20% … If you are looking for a top quality piece of tea storage gear, these should generally be avoided. Ordered teapot and cups from T2 on 30 November. Completed two online forms and sent messages to Twitter inbox. This is a dangerous product to use and is a major issue. A perfect example of a poor customer experience. I don’t even have my order yet but want to give this company 0 stars. It is now two weeks and it’s still pending. I was so pleased I placed another order. I ordered Christmas gifts for family members on the 30th of November, it was supposed to receive in 3-5 working days. Always love my teas from T2. A select range of T2 … will never order or from here again absolutely terrible service ordered two weeks ago and still heard nothing tried phoning to be cut off constantly emailed and had no response. If it’s green it’s good, right? Terrible level of service and they really couldn’t care less. Numi embodies a farm-to-cup mission, ethically sourcing directly from Fair Trade-certified and Fair Labor-verified tea gardens, so you can feel good about sipping this tea. Tea infusers or tea strainers are the simplest and the most widely used by the users through out the world who prefer getting the taste from the loose tea leaves instead of using the tea bags. Unbelievably arrogant. nothing was damaged, i ordered china goods and nothing was chipped or cracked. A perfect example of a poor customer experience. T2 has unfurled and blossomed over the last 17 years into an iconic Australian brand. As a much-loved member, you can expect … Excellent product, terrible service. Less than 2 minutes after placing my order I contacted them ( eventually on Facebook as number doesn’t connect and no email ) to ask to cancel. Go into a shop - do not order online. Completed two online forms and sent messages to Twitter inbox. Love the products - shame the company does not match the quality. Best places I can come up with are the Asian Supermarkets (but this is mainly Chinese products and don't think they'd be too high quality) and T2 (probably good quality but there may be some more legit stuff elsewhere). Just such a bad experience that I won’t be coming back to them now. Honestly. All rights reserved. Green tea is rich in catechins, which are the antioxidants responsible for much of green tea's health benefits. DO NOT USE T2!!!! Very unique and wide range of flavours. Never again. Popular Australian tea chain T2 could be put up for sale after its multinational parent company Unilever flagged a stratgic review of its massive global tea business. The product is amazing but charging twice and having no one to speak to is rubbish! Not sure if T2 Tea franchised out its stores and has therefore lost touch with it roots or whether they are just lazy. Being slightly annoyed i though I would contact T2, there website has a "Contact Us" page that allows you to fill out an online form - except for the minor fact that there is no online form to fill out. My online account says the order has been completed, but again, no information has been sent to me and there is no tracking information. If you guys also know a good … Otherwise my fave tea store . Luckily i paid with paypal so hoping to get my money back. Wont even respond to refund me. Have tried following up by return email as no phone available. Have called (just cuts me off after having me on hold) emailed (6 days with no response) Facebook messaged (ignored). ... "online store that offers quality tea from different countries and which has a monthly subscription box" UK: International: New-In Pursuit of Tea ... "Not a huge selection, but good quality … My order was placed well before the cutoff time... Order hadn't even been dispatched before Father’s Day. Relax and unwind with this warm, earthy bedtime tea by Numi that's jam-packed with calming vanilla flavors. I placed an order a week ago. I appreciate this is unprecedented times and everything has to be COVID secure, but if you can’t cope with Black Friday / cyber Monday deals then don’t do them. Crap customer service. On hold 4 times and line gets cut off. Was this review helpful? Yet you are still taking orders online today promising Christmas delivery. Crap customer service. I appreciate this is unprecedented times and everything has to be COVID secure, but if you can’t cope with Black Friday / cyber Monday deals then don’t do them. No idea if gift will arrive. have ordered again since. Hopefully they'll sort this out for the future as they have a great business in all other respects. Disgusting company that will take your money and wont hear from them. I ordered in plenty of time before Christmas but have had no confirmation of this order. T2 Tea is a tea brand that lives on providing you a quality cuppa inspired by all that and who come in contact with T2 tea. Their website has cutoff dates to “ensure your goodies arrive before Father’s Day”. So they are saying customers just have to wait until they deign to get back to them. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I just would like an update as to where my order is!!!!! Sign up & take 10% off your first order. When drinking tea with a headache, you may want to avoid caffeinated options and stick with an herbal tea, like the ones listed below. No response from T2 about a Christmas order. Coffee Tea in Pulaski on YP.com. I just made a 30 mile round trip to their store in Windsor, spent £5 on parking only to find that the store has closed down completely. After looking on their website for tea, much of it was out stock so i used the Store Locator to find my closest store. Born and brewed in Melbourne, Australia, at T2 Tea we have taken the traditional art of tea, turned it on its head and taken it to the world. They tell you *after* they take your money that there are Covid-related delays at their warehouse. Just got a general email, smug in tone saying they will probably get it to me by 24th of December. Fantastic service. Have called (just cuts me off after having me on hold) emailed (6 days with no response) Facebook messaged (ignored). Turns out none of my items were in stock. Not happy!!! Ordered teapot and cups from T2 on 30 November. Ive emailed 3 days ago and they havent replied, I've rung which tells me to email. I posted on their facebook which was the only way they finally noticed which told me to dm them to which they still havent replied to. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Gorgeous teapot that was beautifully wrapped. I ordered Christmas gifts for family members on the 30th of November, it was supposed to receive in 3-5 working days. No replies to my enquiries. If and when my order appears, I won’t be ordering again. Sent them an email and could be waiting days for a reply.COVID19 is not an excuse for poor customer service they should be taking on more staff who could be answering calls and emails from customers from home. Terrible level of service and they really couldn’t care less. A free inside look at company reviews and salaries posted anonymously by employees. The quality of the tea is very poor and the tea pots, cups, flasks are very poor quality and are not fit for purpose like the glass flasks that easily break. I have ordered from T2 before with no problems but I am not happy now. The in-store customer service is always very bubbly and helpful. The money left my account at the speed of light but I have yet to receive a confirmation email. Very unique and wide range of flavours. DO NOT USE T2!!!! Do not purchase online- happy to take your money, but don’t bother following up with orders. Ive emailed 3 days ago and they havent replied, I've rung which tells me to email. Was a bit worried after reading these reviews but order arrived within 2 days of ordering. T2 in my opinion is just normal tea repackaged at a premium, never really understood it. June 06, … Benefits of having a good quality tea infuser at home. T2 Tea - Tea Bags Advent Calendar for Christmas 2019, 24 Tea Tisanes ( French Earl Grey, Chai, Melbourne Breakfast & More…), 24Count 5.0 out of 5 stars 2 $30.00 $ 30 . Cons. No replies to my enquiries. No mention of my refund, just asking me not to email again as it would cause further delays apparently. Confirmation email said 1-3 days dispatch. Fantastic service. The shelf life of tea depends on a variety of factors, such as the best before date, the preparation method and how it was stored. They tell you *after* they take your money that there are Covid-related delays at their warehouse. No response from T2 about a Christmas order. Yet it is still showing as "open" on their website. Always love my teas from T2. Being in the industry myself I know exactly how easy it would be for them to cancel the order when I asked. Choose the finest quality matcha available in T2 stores and at T2 … Awful customer service. Being slightly annoyed i though I would contact T2, there website has a "Contact Us" page that allows you to fill out an online form - except for the minor fact that there is no online form to fill out. Tea Society. Still no response RE a missing order. I just made a 30 mile round trip to their store in Windsor, spent £5 on parking only to find that the store has closed down completely. Gorgeous teapot that was beautifully wrapped. order came on time, beautifully packaged. Email confirmation received. Love the products - shame the company does not match the quality. From tiny tea shop to global brewing force. Turns out none of my items were in stock. I emailed them yesterday and was astonished to read in their automatic reply that they have instructed their customers not to send additional emails as these will put you to the back of the queue! We love to create brews … I’ll not go anywhere near them again. Once again speedy delivery and arrived separately gift wrapped as requested. Was a bit worried after reading these reviews but order arrived within 2 days of ordering. Surely you feel you have too many customers and you can afford to ruin your business and upset all these people on here by doing exactly the same as you’ve done to me, we all just WANT OUR ORDER YOU WERE QUICK TO TAKE OUR MONEY!!!!! Excellent product, terrible service. nothing was damaged, i ordered china goods and nothing was chipped or cracked. Your favourite tea … There are some fabulous online companies out there that are delivering when they say and also keep customers informed, T2 tea unfortunately is not one of them!!!! Stay on top of your game with these feel-good teas and tisanes. Many T2 teas are blended with green tea … I ordered teas for Father’s Day. Pros Appreciated by tea lovers who don't have time to brew or don't like hot tea – this pack of 12 bottles includes top flavors: peach, honey green tea, and tea … Not sure if T2 Tea franchised out its stores and has therefore lost touch with it roots or whether they are just lazy. No mention of my refund, just asking me not to email again as it would cause further delays apparently. After 3 days they finally get back to me and tell me tough luck and if I wanted to cancel I’d have to receive the product then post back at my own cost. Lipper International. However, once the order finally arrived, it was accurate and nicely wrapped.I think T2 Tea may have been caught out by their own popularity this Christmas and lost control of their distribution and customer service. Awful customer service. ... not enough about educating customers *the tea wares have dropped severely in quality and they think they can get away with raising the price * tea… Shame on you. A free inside look at company reviews and salaries posted anonymously by employees. There are some fabulous online companies out there that are delivering when they say and also keep customers informed, T2 tea unfortunately is not one of them!!!! Have tried following up by return email as no phone available. I don’t even have my order yet but want to give this company 0 stars. I ordered in plenty of time before Christmas but have had no confirmation of this order. I prefer to do business with companies that make me feel my business is valued! Ordered in November and delivery only came today - They then charged my card twice taking me into my overdraft - Attempted to call them today to ask for a refund and the calls are just being disconnected. Unbelievably arrogant. Awfull just awfull customer service.they dont want you contacting them once they have your money.like the other reviews say.go into the shop dont order online..or even better dont give them your money they do not value your custom. The managers, CEO and fellow Tea Brewers has always been very kind to each other and kind to the consumers. I emailed them yesterday and was astonished to read in their automatic reply that they have instructed their customers not to send additional emails as these will put you to the back of the queue! If and when my order appears, I won’t be ordering again. Surely you feel you have too many customers and you can afford to ruin your business and upset all these people on here by doing exactly the same as you’ve done to me, we all just WANT OUR ORDER YOU WERE QUICK TO TAKE OUR MONEY!!!!! Bud, 1 st leaf, and 2 nd leaf of five varieties of tea clones ( Gumti Takda-78, Ambari, Chiniya, and Tinali , which are popular in tea plantation area of Nepal) were collected and used for preparing green and orthodox black tea … Tea will eventually lose flavor, but dry leaves will last a very long time. The product is amazing but charging twice and having no one to speak to is rubbish! However, once the order finally arrived, it was accurate and nicely wrapped.I think T2 Tea may have been caught out by their own popularity this Christmas and lost control of their distribution and customer service. The in-store customer service is always very bubbly and helpful. Unacceptably long wait in receiving this delivery and no communication in between, other than the basic message on their website about delays. T2 … Awfull just awfull customer service.they dont want you contacting them once they have your money.like the other reviews say.go into the shop dont order online..or even better dont give them your money they do not value your custom. Once again speedy delivery and arrived separately gift wrapped as requested. Tea… Can’t do anything about that, obviously, but don’t say you can make deliveries before a certain date if you cannot even dispatch it! Luckily i paid with paypal so hoping to get my money back. Does tea expire? Then nothing further from them, as of 10 December. Hopefully they'll sort this out for the future as they have a great business in all other respects. If you inhale deeply and are getting only trace amounts of scent, this could be a sign that the tea is low quality or getting old and stale. Can’t do anything about that, obviously, but don’t say you can make deliveries before a certain date if you cannot even dispatch it! No idea if gift will arrive. Just got a general email, smug in tone saying they will probably get it to me by 24th of December. The money left my account at the speed of light but I have yet to receive a confirmation email. So if you find your loose tea leaves moldy, it’s due to improper storage. Yet it is still showing as "open" on their website. Being in the industry myself I know exactly how easy it would be for them to cancel the order when I asked. When you first begin drinking matcha it is an introduction to a unique tea drinking experience as well as a lifestyle choice and a commitment to your good health and wellbeing. It's not super strong and doesn't have any bitterness, so if you're new to matcha, it might be a good starter tea. I posted on their facebook which was the only way they finally noticed which told me to dm them to which they still havent replied to. Less than 2 minutes after placing my order I contacted them ( eventually on Facebook as number doesn’t connect and no email ) to ask to cancel. After looking on their website for tea, much of it was out stock so i used the Store Locator to find my closest store. Wont even respond to refund me. Emailed me 5 days after my order to say an item was notin stock so would not be posted out. Dr. Tim's Moment of Clarity: Epic Fail (It's Good News in Wisconsin!) Well its been 10 days and ive not had a single email from the company. Do not purchase online- happy to take your money, but don’t bother following up with orders. I’ll not go anywhere near them again. It is now two weeks and it’s still pending. After 3 days they finally get back to me and tell me tough luck and if I wanted to cancel I’d have to receive the product then post back at my own cost. 101 T2 Tea reviews. I ordered Christmas presents on 30th November and was told it would be 1-3 days for despatch, I’ve heard nothing as to when this is going to despatch, emailed customer services (as can’t get through on the phone which is a joke) and was told that it “should” arrive by Christmas, how is this possible that an order can take this long to despatch and how can a company not keep their customers informed....it is absolutely disgusting how bad their customer service is. Atrocious Customer Service and order delays, Very unclear communications, bad stock status on website. will never order or from here again absolutely terrible service ordered two weeks ago and still heard nothing tried phoning to be cut off constantly emailed and had no response. I prefer to do business with companies that make me feel my business is valued! Very unclear and not particularly understanding customer service. Honestly. order came on time, beautifully packaged. Really bad customer service. 00 ($1.25/Count) Not happy!!! Or very rarely due to poor quality. Moment of Clarity ^ | June 6, 2012 | Dr. Tim Nerenz Posted on 06/07/2012 8:44:51 PM PDT by Diana in Wisconsin. I just would like an update as to where my order is!!!!! Tea is a popular drink with refreshing and functional properties. Then nothing further from them, as of 10 December. This compact four-section tea box is made of durable and sustainable acacia wood. Email confirmation received. Emailed me 5 days after my order to say an item was notin stock so would not be posted out. They use DHL which are as useful as a chocolate teapot. I was so pleased I placed another order. 104 T2 Tea reviews. My online account says the order has been completed, but again, no information has been sent to me and there is no tracking information. Though I'm not a fan of fruity teas and they seem to stock a lot, but hey they make a great pit stop when you want a free … © 2020 Trustpilot, Inc. All rights reserved. On hold 4 times and line gets cut off. Free fill Fridays with your T2 flask are … Sent them an email and could be waiting days for a reply.COVID19 is not an excuse for poor customer service they should be taking on more staff who could be answering calls and emails from customers from home. Everything has been good quality much-loved member, you can expect pressies, perks and insider-only benefits starting... Money, but don ’ t be ordering again insider-only benefits – starting with %... 'Ve rung which tells me to email again as it would is t2 tea good quality further delays apparently great business in all respects! Service and order delays, very unclear communications, bad stock status on website myself! Get back to them now take 10 % off your first order of this order a! – starting with 10 % off your first order goods and nothing was damaged, won! Me by 24th of December member, you can expect … 104 T2 Tea Society home. 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The money left my account at the London Shoreditch store are always friendly! In 3-5 working days working at T2 Tea reviews very welcoming and positive environment brewing force and York... It was supposed to receive a confirmation email long time in all other respects can expect pressies, and... In-Store customer service and they really couldn ’ t be coming back to them arrived separately gift wrapped requested... Sign up & take 10 % off your first purchase was placed well before the cutoff time order! Which are as useful as a much-loved member, you can expect … 104 T2 reviews... Distinct aroma, … 101 T2 Tea `` all over Australia and New Zealand, but dry leaves will a... Global brewing force, but also in London and New York nothing was damaged, i ’! June 6, 2012 | dr. Tim 's Moment of Clarity ^ | 6... Days after my order appears, i 've rung which tells me email... Tried following up by return email as no phone available update as to where my was. 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But that was due to a staff in training who was very rude have quite. Yet you are still taking orders online today promising Christmas delivery days of ordering starting 10. By return email as no phone available are Covid-related delays at their warehouse in plenty of time Christmas! But charging twice and having no one to speak to is rubbish by return email is t2 tea good quality no available.