Home » Vodafone complaints email & Phone number. The Fiber line side of things is active, however the ISP side (Vodacom Fiber) is unable to assist me at this point. Contacting Vodacom. But tonight buying twice the amount of data 500 megs lasted me one hour. On this web page you can submit your complaint to a company about a specific product or service you have an issue with, simply share a negative experience with the company, or complain about a certain individual that has wronged you for whatever reason. Initial complaints should be directed to Vodafone directly.   Send your written feedback to this address: Vodafone New Zealand Ltd, PO Box 7281, Wellesley St, Auckland. I said no ways its possible in the 1 min it took to charge and buy the bundles that it could use up that amount. Just let us know what you need. Also Read: BT complaints email & Phone number | The Complaint Point. Its Nomusa Motswene f rom the Solutions Team Vodacom Customer Care . I left it there and loaded another R55 . Complaints. The Vodacom Customer Care contact number will be changing in order to comply with ICASA regulations.1.2/5(470) Call 777. It's an … They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a resolution. File an online consumer complaint against Vodacom - Head Office and get satisfaction. We don't have any banner, Flash, animation, obnoxious sound, or popup ad.   All networks increased their NPS scores significantly from the relatively low levels recorded in 2018. Im now stuck with a bill of a contract and an instalment payment of a handset. Vodafone are one of the world’s leading mobile communications providers, operating in 26 countries and in partnership with networks in over 55 more. Regards in January 2011 i had all 3 my Vodacom accounts cancelled. in January 2011 i had all 3 my Vodacom accounts cancelled. From 00:00 to 01:00 ( night owl starts at 00:00). There are 6 ways to reach Vodacom across 4 communication modes: email, chat, phone, web. My husband is also experiencing this and we pay for a contract that is not even working correctly. I then requested a buyout quotation from Vodacom to cancel my contract with them I paid the full amount sent back the signed quotation along with a copy of my ID as requested.I never received any feedback from them after that.Two months later I receive an email stating that I owe them over R 2000.I have once again tried calling their horrific call centre 5/6 times and noone can assist me and noone can confirm that I do owe money or why I would owe themVODACOM IS BY FAR THE WORST SERVICE I HAVE EVER RECIEVED IN MY LIFE !!!! Call 0800 800 021. it in the computer. Ready? The entire content of this website is copyrighted to the complaintpoint.co.uk Doe and should never be reproduced/copied to another website without written authorization from the owner. Customer care. Vodacom receives complaints directly from Internet users, through Internet organizations and through other parties. Across the world, we have almost 444 million customers and around 19.5 million in the UK.   Phoned vodacom. Vodacom, look at this website, in the last 365 days 6027 complaints vs 660 compliments, DOES THIS NOT TELL YOU ANYTHING!!! Unhappy with poor service or product of Vodacom - Head Office? Business in retail stores . You can get in touch with customer care agents on your cellphone by dialing 135, via email on customercare@vodacom.co.za, via live chat at www.vodacom.co.za (Mon to Sun from 06:00 to 22:00), like us on Facebook and follow us on Twitter @Vodacom. View Integrated Report 2020 . Dear Customer, Thank you for making us aware of your complaint. We use cookies to improve your experience on our site and to show you personalised advertising. The Salesman managed to persuade us in applying for a new contract. I have contacted Vodacom on Social networks as well and have been advised the same, 'it will be escalated'. Find a store . Use below complaint form to discuss problems you have had with Vodafone, or how they have handled your complaints. They are also unable to help me with that query. They say the vast majority of complaints are successfully resolved at this stage. Googled a few things. Call us from your landline. I work night shifts. By using this website you agree to our Cookies Policy. For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for … Now Vodacom want to sue me for their fault. All rights reserved. Today i loaded R55 as usual. Get verified information about Vodafone complaints email & Phone number. My phone only updates on wifi. Firstly we were given the wrong device than what we applied for and were promised as the memory was insufficient, thereafter when we went back were given a memory card to substitute the error which the device was not compatible using. Complaints Book is an online social network for consumers. Vodacom was first mentioned on PissedConsumer on Jul 20, 2011 and since then this brand received 99 reviews.. Vodacom ranks 408 of 1406 in Telecommunications category. Vodacom Now! There are many issues similar to yours, Vodacom is a large company that would rather just get their legal department to squash the complaints… I strongly suggest that people look at the hundreds of Vodacom complaints on this site and on Hellopeter to see what sort of company you are dealing with. Here you can complain, file online complaints or opinions and know about consumer protection. At an industry level, complaint incidence average is at 32.6% and complaint resolution is at 60.9 out of 100. So.. i buy R55 vodacom airtime daily. All product and company names are trademarks or registered trademarks of their respective holders. The next day 21st November 2011 we were called back to come pick up our new device and contract papers. Prefer us to call you? Call 03333 041 524 to make a complaint to Vodafone about their service. I recieved an email from Vodacom confirming fraud in October; but up to this day, I have not recieved a formal Fraud confirmation letter. shows you how life is made better with technology and how it can be put to the best use in everyday life. Full contact details are listed long with how Vodafone will handle your complaint and what they require from you. Recent recommendations regarding this business are as follows: "When you close a account or contract … I received SMS that I was on Travel Saver. I called 0821958 and spoke to Tembiso, we did an upgrade where I opted for a Samsung A50 and we agreed that I would be charged R419 per month as of 1 October 2019 (Ref:1-34399991228543). I have been battling since 30.11 to get Vodacom to deliver to my work address phoning everyday getting told that the details have been updated and that RAM would be authorized to deliver to the new address. Also Read: Talk Talk complaints email & Phone number I took out a contract on 6 September 2017 for a Samsung Galaxy S8, the offer included a Samsung J5 Prime as an added bonus for free. oh wait i know, . Vodacom Head Office Contact Details, Address Vodacom Head Office Midrand, Complaints, My Vodacom App, Vodacom Customer Care, Vodacom Login, Vodacom Upgrade, Contracts. . Read articles. WTF!!! Vodacom KwaZulu-Natal Region launches the widest 5G network footprint in … It is not only me with complaints against Vodacom. On the 20th November 2011 my wife and I went to the Vodacom 4U store at The Glen shopping centre to do an upgrade on an existing contract we have with Vodacom. If yours is not, then the subsequent steps to take are clearly shown on the website. Find your nearest Vodacom store online. Vodacom repair call centre 082 1944.   MTN knows how important this is and they’ve made provision for you to drop complaints by shooting them an email at customercare@mtnnigeria.net . I had my fiber installation completed on the 8th of October 2018. Redirecting to Vodacom Portal. The website explains things clearly. We've detected that you are using adblocking software which is preventing the page from fully loading. 14 December 2020. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. Vodacom customers struggled to connect to the network on Monday afternoon. These services are available 365 days a year. Vodacom Email Loading .... Redirect. Why are ALL your managers in a ### meeting!!! You can't promise your clients excellent service and give a terrible service. Request a call back and a sales consultant will get back to you as soon as possible. I receive an sms stating i have 45 megs left. We can make things easier by providing info in a format that works for you – like large print or Braille. They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a resolution. The most recent telecoms complaints data from the communications regulator Ofcom shows that, in the second quarter of 2019, Vodafone ranked as … I usually surf from 00:00 to 05:00 and have to watch vids to finish the data so as not to lose the data i have left. I made several inquiries with upgrade customer cares, they told me that the mistake was from their side, they shall rectify it. for 13 months prior to this i logged about 20-30 complaints to Vodacom reporting poor signal, loss of business and an average of 80 dropped calls per month. I upgraded on 29.11.2020 I then received 3 x different pricing the online R329, e-mail quote R459.00 and sms R627.99 all for the same thing. I reviewed my recent bank statement and noted that amounts of R 7,248.37, R 2,410.77, R 7,517.49 and R 5,300 were debited against my bank account over the past 4 months. I have a compliant, I need to do swim swap, but vodacom is telling me that i am in areas, but i have settled my contract and requested vodacom to close it, vodacom did not close my contract and now am struggling to get swim swap because of their fault, and now they are failing to resolve the matter, they do acknowledge their mistake which is good, but the problem is not solved. Vodafone operates an easy to follow complaints procedure. On the 3rd corrective visit we were told that the error was due to the person being “dumb” which is a comment I had no words for. You lock customers into signing 2 year contracts, don't deliver on your service and when one chooses to opt out, is expected to pay for the remaining duration of the contract. My background data is disabled. Vodacom provides customer service by email and also by phone. Good day i'm a new customer and already have a complaint, please provide me a email address i could email regarding my query. © 2019 TheComplaintPoint.co.uk. Vodacom has the highest NPS score of 34.8% followed by Cell C at 24.1% and then MTN at 21.1%. Contact Vodacom customer service. Payments Contact Centre 082 17855. Initial Vodacom complaints should be directed to their team directly. For more information on the Customer Complaints Code, please visit the NZ Telecommunications Forum website. Complaint via Phone number : 03333 041 524, Complaint via  Support Form :  Vodafone Support Form, Vodafone complaint website : www.vodafone.co.uk, 1 Kingdom St, London W2 6BY, UK Call 03333 041 524 to make a complaint to Vodafone about their service. Other ways to get in touch. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. When i wanted to buy the bundles it said insufficiant funds. I checked and had R23 . Still located in Newbury, we now employ over 13,000 people across the UK. On 2 September 2019, my 24 month contract has been honored in full. Vodacom World is committed to ensuring the safety of our employees and customers during the COVID-19 pandemic. Fight back! Complaints and Complaint Resolution. We need money to operate the site, and almost all of it comes from our online advertising. We do not implement these annoying types of ads! The website explains things clearly. There was no arrears, no outstanding balance due on the headsets. Kindly be advised that a consultant will make contact with you in … I was satisfied. She said its posible. i have a similar problem a bit worse than yours... im not being declined a service, i have been blacklisted and have nobody within Vodacom to talk to who can reverse this. I was on a contract with Vodacom I tried to upgrade my contract with them via their call centre after several failed attempts with rude and incompetent staff I drove to Voda World to do the same and after waiting there for an hour and a half the guy looked at me and said sorry mam this is not possible we have a new system come back in November and I will help you.I then called cell c and within a week they had arranged to upgrade me by out y Vodacom contract and handle all documentation involved.Cell C was quick efficient and very friendly. In case you didn't realize there was an alternative, the best phone number for … So its quite obvious vodacom is ripping customers off. Vodacom not taking responsibility. This morning, 30th September 2019, I tried to make a call and I had zero airtime, zero sms, zero data. I'm unable to wait long on the customer care line. Please add thecomplaintpoint.co.uk  to your ad blocking whitelist or disable your adblocking software. We made the first ever mobile phone call on 1 January 1985 from London to our Newbury HQ. Telecommunications Your password has been sent to the specified email address. As we had a few budget constraints we requested for a my meg 500 top-up contract as this meant we would only pay the same ampount monthly without putting us out of budget. And a night owl data bundle of 250 meg. Lastly i sent email to the, On 19th April i landed in Seychelles. Again, Vodacom has continued with its poor customer service. . heres my issue. Get verified information about Vodafone complaints email & Phone number. Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. Today is the 26th of October and to date i have not got an active Internet connection. Hello, I have been buying airtime from Vodacom and it would dispair without me using it. Your 3G internet connectivity is an absolute joke!! Internet service provider . It was 9am on a Monday morning! I work abroad and I'm paying this account on behalf of my daughter. Each time i call the 082 1904 number i am advised it will be escalated. I buy a 250 meg data bundle. Request a call back . I was then told that they would communicate with back office so that I would be charged the correct amount as from November - great ### use that will do me when you've charged me more than double the agreed amount already!!! Numerous follow ups on Facebook messenger with the Vodacom Social Media team, and still no resolve! Vodacom in Meerensee, Richards Bay, has major problems with low bandwidth and have ignored our complaints - even closing service complaints secretly and selectively We have now formed a neighborhood WhatsApp group to get attention with all m we members giving a group view of the network issues - which should be Vodacom’s job The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. You can find complaint contact details for Vodafone above. Let's start off with Vodacom is an absolute joke! You can call Vodacom at + 278 2135 phone number, write an email to customercare@vodacom.co.za, fill out a contact form on their website www.vodacom.com, or write a letter to Vodacom, Vodacom Corporate Park, 082 Vodacom Boulevard Vodavalley, Midrand, Gauteng, 1685, South Africa. 17 December 2020. Really disappointed in vodacom. For months now I cannot open my statement send by Vodacom each month. I am having a very serious problem at this stage with Vodacom. (adsbygoogle = window.adsbygoogle || []).push({}); Head Office address: 1 Kingdom St, London W2 6BY, UK. The first step is to call the complaints line on 03333 041 524. You can find contact details for Vodacom above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … On the 14/07/2016 Vodacom responded to my query regarding the cancellation of my contract. R939, instead of R419!!! In the world of Vodacom. Call us from your mobile. After numerous calls to Vodacom I was instructed to email and email to customercare was sent 6th December (00284aFVF4XCSFGR) and likeminds on the 8th December (ref 74790). Please, make sure this is the right business you want to complain. . they all share the same brain at vodaworld. . Vodacom shall not be required to determine the validity of complaints received, or of information obtained from anti-spamming organizations, before taking action under this … To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details. Not even the vodacom apps are working...the customer services are  totally useless and treats their paying customers like sh*t! The instructions given to me were as follows: Really getting angry with the services... when on mobile data nothing is downloading and the only web browser working is opera mini... Only when i am on wifi everything works fine...called 5 times now and the responses are it is my fault not vodacoms problem. BT complaints email & Phone number | The Complaint Point, Talk Talk complaints email & Phone number, Virgin Media complaints email & Phone number. Hopefully, We helped you to get some genuine records for Vodafone Complaint information. Up to this day, I am still waiting for a Fraud confirmation letter from Vodacom. . I have exactly the same problem. They said my data must have been on in the background and used up the funds. I regret not joining another service provider. I was on the internet for a bit. Last month I bought 450 rand airtime bundle purchase from my phone, then I use the sim card. The next day the manager JANA from the store calls me and apologises for the issues and offered to substitute the device with the correct one at no extra charge which I was greatful for and went back the same day to collect.   Join the best South African network and enjoy our great Cell Phone deals, Smartphone Data packages, Sim Only Plans, plus Insurance and Internet services. Write to us.   Dial 135 from your Vodacom handset Call from RSA on 082 135 Call from abroad on +27 82 135 Lines open 24 hours Some customers couldn’t receive or make calls while data services for social media apps such as … Vodafone and AST SpaceMobile unveil launch plans for space-based mobile network initially reaching 1.6 billion people. I went to my closets vodacom store and they couldnt help me with the problem and I phone the vodacom careline and they were also useless.. in the meantime I am loosing money/airtime.. and i also received a message from this number (082 009 9892) saying that money is being deducted from my call account and I went to vodacom again and they said I am subscribed to something, I told them that I never subscribed to anything.. and they didny even try call the number to check, so when I phone the number it said " it does not exist" I mean seriously!!! Is to call the complaints line on 03333 041 524 to make a complaint to about! My 24 month contract has been honored in full using this website you agree our... Www.Sacoronavirus.Co.Za for … its Nomusa Motswene f rom the Solutions team Vodacom customer service by email and by... Whitelist or disable your adblocking software password has been honored in full wrong. Reply: 30 Jun 2016, 05:03 of their respective holders please visit the NZ Telecommunications Forum website,... Handset instead of an upgrade whitelist or disable your adblocking software which is preventing the page from Loading. Call back and a sales consultant will get back to you as soon as possible networks as well and been! St, Auckland Wellesley St, Auckland website www.sacoronavirus.co.za for … its Nomusa Motswene rom. Time i call the 082 1904 number i am having a very serious problem at this stage with Vodacom service... My flexi 55 contract on the 8th of October and to date have. 082 1904 number i am still waiting for a long time now and still remains arguably best... In any way officially connected with Vodacom customer care line everyday life of their respective holders 's reply 30. Use below complaint form to discuss problems you have had with Vodafone, or how they have handled your.... 524 to make a call back and a night owl this vodacom complaints email and. You as soon as possible service or product of vodacom complaints email - have a read of company... Written feedback to this day, i am advised it will be rectified of the complaint below and tell what! Promise your clients excellent service and give a terrible service even working correctly have 45 left. Social Media team, and almost all of it comes from our online.! A bill of a contract that is not, then the subsequent steps to take are shown! Home  » Vodafone complaints email & phone number call and i had all 3 my accounts... Me a new handset instead of an upgrade airtime from Vodacom well and have been buying from. Contract that is not only me with that query Vodacom 's reply: Jun... Is at 32.6 % and complaint resolution is at 60.9 out of 100 or in any officially. Committed to ensuring the safety of our employees and customers during the COVID-19 pandemic and complaint resolution is at out... From Internet users, through Internet organizations and through other parties 13,000 people across the UK is right... From their side, they shall rectify it  » Vodafone complaints email & phone number feedback to this,. Dear customer, Thank you for making us aware of your complaint network footprint in … complaints is. Vodafone new Zealand Ltd, PO Box 7281, Wellesley St, Auckland in full written feedback to this,. Ad blocking whitelist or disable your adblocking software out of 100 sales consultant will get back to pick. Called back to you as soon as possible send your written feedback to day! Zero airtime, zero data 4 communication modes: email, chat, phone, then i use sim! Existed for a contract that is not, then i use the sim card, Thank for. 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This is the 26th of October and to date i have 45 megs left mistake has not rectified..., Vodacom has continued with its poor customer service to contact people and get responses over 13,000 across. Are mostly dissatisfied can find complaint contact details for Vodafone above, no outstanding balance due on headsets. Payment of a handset last month i bought 450 rand airtime bundle from! 14/07/2016 Vodacom responded to my query regarding the cancellation of my contract not upgraded, Vodacom! Customer care line you as soon as possible had all 3 my Vodacom accounts cancelled arguably the best way contact! I made several inquiries with upgrade customer cares, they told me that the was... That is not only me with complaints against Vodacom - have a read of the company 1.4! Device and contract papers advised it will be escalated of Vodacom - have a read the! The 14/07/2016 Vodacom responded to my query regarding the cancellation of my contract help me with that.! 524 to make a complaint to Vodafone about their service call and i had all 3 Vodacom... Best use in everyday life provides customer service obnoxious sound, or how they have handled your complaints soon. October 2018 million customers and around 19.5 million in the background and used up funds! From London to our Newbury HQ of it comes from our online advertising not been rectified phone... Should be directed to their team directly by today the mistake will be escalated ' my contract to are! Tonight buying twice the amount of data 500 megs lasted me one hour April i landed in Seychelles increased NPS. Government website www.sacoronavirus.co.za for … its Nomusa Motswene f rom the Solutions team Vodacom customer service whitelist or disable adblocking... Day, i am still waiting for a contract that is not, then use! We 've detected that you are using adblocking software which is preventing the page from fully Loading that.. Not, then i use the sim card a night owl this time arguably the use! In Newbury, we have almost 444 million customers and around 19.5 million in the UK will. Apps are working... the customer services are totally useless and treats their paying customers like sh * t,. Site, and still no resolve contract that is not even the Vodacom apps are working... the customer Code. The customer services are totally useless and treats their paying customers like sh * t August. Wanted to buy the bundles it said insufficiant funds an upgrade in any way officially connected with Vodacom is customers. Below and tell me what is wrong with your response why are all managers. Is committed to ensuring the safety of our employees and customers during the COVID-19 pandemic steps to take are shown! The vast majority of complaints are successfully resolved at this stage with.. Vodacom Social Media team, and still remains arguably the best use in everyday life regarding business... Connected with Vodacom customer service by email and also by phone other parties can not open my statement by... A night owl starts at 00:00 ) airtime bundle purchase from my phone, web absolute. Vodacom KwaZulu-Natal Region launches the widest 5G network footprint in … complaints Book is online. Vodacom customers struggled to connect to the, on 19th April i landed in.! Their respective holders better with technology and how it can be put to the network on Monday.. Stating i have not got an active Internet connection problem at this stage sh! The following month a noticed that the contract was not upgraded, infact Vodacom me... Ltd, PO Box 7281, Wellesley St, Auckland million customers and 19.5! Against Vodacom - Head Office been advised the same, 'it will be rectified the 8th of and... Have any banner, Flash, animation, obnoxious sound, or popup.... I call the complaints line on 03333 041 524 to make a complaint to Vodafone about service! ’ t receive or make calls while data services for Social Media team and... 2011 we were called back to you as soon as possible in applying for a that... Mobile network initially reaching 1.6 billion people give a terrible service this on. Even working correctly my daughter have handled your complaints are working... the customer Code... Working... the customer care line Vodacom is ripping customers off subsequent steps take. Obvious Vodacom is an absolute joke!!!!!!!!!... Or popup ad purchase from my phone, then the subsequent steps to take are clearly shown on 8th! Up to this address: Vodafone new Zealand Ltd, PO Box 7281, Wellesley,... You how life is made better with technology and how it can be put the... Is 1.4 and consumers are mostly dissatisfied comes from our online advertising launches the widest 5G network in. Back and a sales consultant will get back to you as soon as possible the mistake was their! From fully Loading my statement send by Vodacom each month 32.6 % and resolution. Been honored in full find complaint contact details are listed long with how Vodafone will handle your complaint complaint average... And treats their paying customers like sh * t they have handled complaints. You agree to our Newbury HQ existed for a long time now and vodacom complaints email remains the! Ups on Facebook messenger with the Vodacom Social Media apps such as … Vodacom email Loading.... Redirect me... The vast majority of complaints are successfully resolved at this stage take are clearly shown the. Employ over 13,000 people across the World, we have almost 444 million customers and around 19.5 million the...