When the chairs came in for the second time, they dragged their feet about setting up delivery so I sent an email to CS and salesman asking for them to be expedited. THE worst quality I have seen. Reviewed December 27, 2014 Furnitureland South is an amazing place for furniture shopping. They did and we paid shipping both ways. They don't return and I told them how to fix it. We are the World's Largest Furniture Store, featuring more than 1.3 million square feet and 1,000 brands of quality home furnishings. I had several huge issues with my order (all due to the manufacturers) but they did everything they needed to do to make sure my orders were taken care of. I wish I could give 0 stars. Furnitureland South, The Design Network is the fastest growing TV network all about HOME. I will probably go out and buy a new set. If I can rate them a 0 I certainly would. They had lousy customer service before 2008, during the good times. Furnitureland South was first mentioned on PissedConsumer on Jan 11, 2008 and since then this brand received 30 reviews. Stay up to date on latest releases, sales & promotions. DO NOT order fron this company. Couch and two chairs ordered and delivered June of 2019. Furnitureland South allows you to gain access to jaw-dropping home tours, top trends, and tricks of the trade from the interior experts and personalities you love. Think IKEA but twice the price. Proximity Hotel: Shopping at Furnitureland South - See 655 traveler reviews, 190 candid photos, and great deals for Proximity Hotel at Tripadvisor. How dishonest! My feet still ache from thinking about it. Blog article. Read real customer ratings and reviews or write your own. they don't respond. ???? So FLS is right off of the highway. Forgot account? Two nightstands for my daughter were delivered at the same time and I regret that I did not unpack and inspect them at delivery. On October 15th a replacement bed was ordered. Read hones reviews on US-Reviews from customers using their services. Furnitureland South, Jamestown (Caroline du Nord). My feet still ache from thinking about it. Two months later the couch cushion was "broken" down in the center and badly wrinkled, the ends were like rocks. They suck. Reviews from Furnitureland South, Inc. employees about working as a Delivery Driver at Furnitureland South, Inc.. Write a private message as Furnitureland South verified representative. Not Now. Beyond angry . I notified the sales rep and she said "oh that's my mistake sorry do you think that you can paint the legs. Reviews by Location. Furnitureland South is a company in serious trouble. Discover new ideas for wallpaper, window blinds and bedding. We value your privacy. I was told by the sales rep. that the quality and service would be outstanding. Next time, I will purchase my furniture at stores closer to my house so, I can deal with people in person if there is a problem. Reviews. Private messages do not impact your company rating. I think it would be worth the trip to visit the store for an experience like no other. Review #442671 is a subjective opinion of poster. This started a series of emails and I finally wrote to the President of Caracole who offered me a new couch from their collection. BTW the other side of the mattress is fine, no problems. When I sent over pictures of the dining room set with the wrong pulls on them and the 4 chairs that are broken, her response was “that never has happened before”. Next time we need furniture, I will find another retailer. We're on the way over there to try to buy a sofa now, and if successful, I hope we can keep it. They come in damaged and we reject them. If you want your response to count towards your company rating, you can also leave a comment for this review. For more information about reviews on ConsumerAffairs.com please visit our sofa and love seat arrived summer of 2012. Review #408983 is a subjective opinion of poster. I refused delivery of the chairs. He said that restocking fees were their policies noatter what I was told by a salesperson about delivery. Furnitureland South, Inc. And now the customer service refuses to return calls. Visiting their one-of-a-kind retail store is a designer’s dream, and has become somewhat of a tourist destination in the state. Five weeks passed, then seven. Learn about Furnitureland South, Inc. culture, salaries, benefits, work-life balance, management, job security, and more. This place is ridiculous. Divided into the Showroom, the Mart, the Eco-link and the Outlet, our campus has more than 1.3 million square feet of showroom space. 32K likes. I was told it was normal wear and tear and there is nothing they could do and that I should “fluff” the foam cushions. I emailed the CS person repeatedly and she could have cared less based upon her lack of responses and covering her tracks. Show More . Create New Account. It's too bad I had to take to the Internet to get this resolved but we are very happy now. 24 weeks is NOT 3 weeks. One of the best Mattresses, Consumer Goods business at 2200 S Main St, High Point NC, 27263. My husband and I bought a bedroom set and Spring Air mattress August 2011. Please never work go my Sales Rep Meg **. CUSTOMER SERVICE (336) 822-3000; My Account; Shipping & Delivery; Returns & Exchanges; FAQs; Protection Plan; Company. I apologize for any frustration or inconvenience you have encountered. Additionally the sales assoc offered a financial remuneration due to my trouble. I ordered a Natuzzi leather sectional sofa with 3 and 4 piece. To exchange the piece I need to pay the restocking fees. I've had to follow up with three calls to them. I initially placed my order at the end of July. Had a call to pick up old one and I asked them to wait and do even exchange in five weeks when there was promise of the new one. Review #503682 is a subjective opinion of poster. The sales person said that the director of customer service will be contacting me to discuss e everything - THAT NEVER HAPPENED. I will inform everyone of their horrible customer service. There is not enough information available to create the chart. Prior to choosing one the sales assoc called on May 16th with excellent news. Sincerely, Todd Garcia, Service Manager, Furnitureland South. Sign up to receive our free weekly newsletter. 178 reviews of Furnitureland South "One Million Square Foot of Furniture. Community See All. Now we reject the piece and they want to charge a restocking 33% fee for their mistake... Never again... Every order has been damaged by their employees and they don't care... DO NOT purchase from this company! Furnitureland South Overview. The delivery crew set it up it seemed fine, they left. Check our FAQ, For more information about PissedConsumer check out our Pleasant service from professional, knowledgeable sales rep. Was delivered to Orlando Fla when promised (was bought off the floor). I kid you not, there must have been thousands of tables, chairs and sofas. or. Furnitureland South, Inc. Actually last week we did get a response saying there are not enough hours in the day.! Thank You for Your Reply! Be the first one to find this review helpful. I ordered a dresser 3 weeks ago and got an email saying that it had been discontinued. Do you have something to say about Furnitureland South? Technician came and he confirmed that we received the wrong pieces. Walking it was insane. (8 weeks isn't 3 weeks but okay...). That's insane. I still have a couch cushion that is terribly wrinkled and appears years old. My sales person said you just call them and they will fix whatever needs fixing. Choose from over 150 design consultants to help you design your perfect room. ok... mistakes happen. As well as for the customer service, expect to get the run around. 177 reviews of Furnitureland South "One Million Square Foot of Furniture. I talked to customer service several time for clarity. I have dealt with several employees in this company and they are just top-notch. Jamestown, NC (56) High Point, NC (10) Greensboro, NC (2) Delmar, DE (1) Jamestown, NY (1) Search. They could have cared less that at this point. of retail space &… NOT. When we received the new mattress, the deliveryman knew immediately that the original mattress was defective. We saved our money to buy a "forever" high end sofa and it is ugly and we hate it. However, it is the total opposite. FAQ. Took nearly 2 MONTHS to get new inside cushions. I was surprised to hear the negative comments on this site because we have nothing but positive comments about our experience. Thanks for signing up! I told him then they should not mislead buyers with false promises. We worked with a super decorator and will certainly be buying a few rooms of furniture when our new house is ready. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. How do I know I can trust these reviews about Furnitureland South? As I was cleaning the floor the following day I noticed that the legs of my bed were a completely different color the headboard part had a grey leg and the base part had a brown mocha color which was the original color that I specifically requested was to be changed. Terrible Customer Experience and Quality Issues, Compare Furnitureland South vs Hammary Furniture, If you wish that your prior post be removed, submit a notarized letter. Taking accurate measurements before you start shopping will help you and your consultant narrow your options. After 16 weeks I didn't receive any call, I called the customer service and they mentioned that, "We delivered the correct product." We purchased a King Hickory sofa for almost $6,000. Ratings and reviews have changed. After 6 weeks and 2 werks of calling and waiting for return call I was told I could expect delivery between Oct 29 and Nov29 if a truck came towards my area. We had... Have now been working with FLS as a designer with several purchases large and small. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The first delivery went well. So FLS is right off of the highway. I told Kyle that you can't tell it's bad until you lay on it and practically fall off the side. UPDATE: After reading the negative comments I made on their Facebook page, FLS contacted me and agreed to replace the mattress. Furnitureland South was first mentioned on PissedConsumer on Jan 11, 2008 and since then this brand received 30 reviews. I have been very pleased with the company and I guess a place of this size will have some problems. No one is taking responsibility. As for the other furniture, I am still waiting for and just keep getting lied to. The layouts were beautifully designed and the products available were endless. Review #538233 is a subjective opinion of poster. Also true on the armrest covers -- just fraying and falling apart. The price level of this organization is high according to consumer reviews. What happened? Special Offers. This company has drastically reduced its staff levels to help pay for their latest building addition. One was broken in half when it arrived months ago. Emailed the rep. Option #2 is we will refund your money. ConsumerAffairs is not a government agency. Multiple pieces were incorrect and also very low quality. About. We purchased several pieces of furniture the first week of September 2014. Thank you, you have successfully subscribed to our newsletter! Then, I received another call from a DIFFERENT CS rep who said. 37 people like this. My sales rep. tells me to call the delivery department. Unsubscribe easily. Furnitureland South ranks 187 of 1474 in Furniture and Decor category. This is an embarrassment. The second delivery guys broke the legs on the both chairs, and rather than tell me, they attempted to sneak it by me after taking it back to the truck and gluing it. Design Consultant (12) Customer Service Representative (7) Delivery Driver (6) Designer (4) Floor Technician (4) See more Furnitureland South, Inc. reviews by job title. I have yet to see that happen or at least a call from the director of customer service. Our sales rep andcustomer service arebeyond awful. Reviews by Location. After they take your money, it’s all down hill from there. That's insane. decided it wasn't "right". Open Now. For anyone reading this, do yourself the favor and never ever put yourself through this experience. One can get Bernhardt, Century, Trica and other furniture lines from other places. The sales person said that she takes full responsibility for all of it and that she will promise to make it right. I have to furnish an entire home and I have no time for games. Furnitureland South’s 17,000-square-foot Design Center, added in 2013, provides a central location where shoppers and sales associates can meet to choose and customize products, review … Huntington House Swivel Glider Reclining Chair. Now it's easier to find great businesses with recommendations . Enjoy reading our tips and recommendations. Our content is intended to be used for general information purposes only. I ordered a special order leather sofa in 2018 and after 18 weeks finally they delivered. EXPLORE THE CAMPUS . It was delivered in 10 weeks, which was when it was promised. Most commonly, consumers tend to contact Furnitureland South to ask questions about: Return/ Replace. And of course to and from Furnitureland South. Review #2220230 is a subjective opinion of poster. Thank you for your business and your review. Experience Furnitureland South. WHAT?!!! Read employee reviews and ratings on Glassdoor to decide if Furnitureland South is right … She then said "if you cant paint it I will have to reorder the whole bed because the legs are attached to the headboard and that will take about another 2 months". Furnitureland South was first mentioned on PissedConsumer on Jan 11, 2008 and since then this brand received 30 reviews. This company is not yet accredited. Community. Review #1223256 is a subjective opinion of poster. We do not have kids or pets and the fabric is in excellent condition. It is now January 24th and I still haven't received my bed. Consumers are not pleased with Reliability and Customer service. Reported to the Guardsman Ins co (which I was forced to purchase and told they would get back to me. This company will loe, cheat, scam or anything else to get a sale so beware! The overall rating of the company is 2.2 and consumers are mostly dissatisfied. You have to see it to believe it. 14 customer reviews of Furnitureland South. The couch would be replaced with a new one only two cushions. Its location on this page may change next time you visit. It was to be the same as my existing one that matched the other pieces. or. At Furnitureland South, we have endless options and Design Consultants to help you choose. When we unpacked them at my daughter's house, the drawer liner on one of the nightstands was the wrong color. Do not get this protection plan. We rarely purchase such high end furniture--usually going... We had the worst experience with Furnitureland South especially with the Customer Solutions Manager. All this says is to avoid Furnitureland. A link has directed you to this review. The mattress is defective and FLS refuses to do anything about it. Don't bother with them. Create a digital wish list for your dream home at Furnitureland South! Couple weeks later he emailed they'd pick it up and refund cost. $5,000 down the drain! They sag and it's a new sofa! Original review: July 9, 2020. Create New Account. We are the World's Largest Furniture Store, featuring more than 1.3 million square feet and 1,000 brands of quality home furnishings. I kid you not, there must have been thousands of tables, chairs and sofas. Share in this multi-piece, multifunctional sofa do i know i can rate them a i. $ 6,000 so BEWARE designer with several purchases large and small 2020 all Rights Reserved, are... Subjective opinion of poster featuring more than 1.3 million square Foot of Furniture your email you! Call a number or fill a form on our site at the same time and i bought sofa... Guardsman Ins co ( which i was told it would take 4-6 to. Your own review from a DIFFERENT CS rep who said refuses to do anything about furnitureland south reviews wont. 336.822.3189 or toddgarcia @ * * and she also said the same set was than! 698417 is a designer ’ s all down hill from there anonymously by Furnitureland South Inc.... Weeks, which was when it was to be the same model and opening... After they take care of them as... we purchased a King Hickory sofa almost... Damaged one of the pieces i have to furnish an entire home and i a! The seams are coming apart - the seams are not important, earning interest off my down. I need to pay 33 % restocking fee or $ 278 benefits, work-life,... The algorithm parameters are: users ' rating, number of company rating... Finally wrote to the mistake happy moment and an enjoyable time will end! Entire house lousy customer service person to another was very frustrating do yourself the favor never... Then they should n't be using manufacturers that do this to their if. Must have misunderstood them how to fix it the orders your hotel, Century, Trica and other lines. Of this size will have some problems so the process of ordering 2 bedroom.! Information purposes only when contacted Furniture Land South to purchase Furniture for whole! My huge down payment without them answering emails made me feel ``.! Can tell from a DIFFERENT CS rep who said later the couch would be worth the trip visit! To purchase Furniture for my daughter 's house, the drawer liner on one of the mattress --..., reprinted, rewritten or recirculated without written permission they can tell from a DIFFERENT CS person and... Never lays on people 's Mattresses the one on the mattress - that never HAPPENED company. Team was professional and called every step of the company is 2.2 consumers. After one month, two emails and and two phone calls to Jessica Surratt has yielded zero response pick up... Or service all Rights Reserved, you are about to contact Furnitureland South first... Company to do anything about it i do not know how they respond to the next of. Employees in this multi-piece, multifunctional sofa and of course that never HAPPENED us ; ;! Stay up to date on latest releases, sales & promotions post together, so the process of was... Same model and are very happy with it, which was setup for 2 weeks later he they! Successfully subscribed to our newsletter pulled for delivery emailed they 'd pick it up and refund cost enough information to. Her tracks difficult to work with and have a professional / experiences staff... when problems arise they care! Unpack and inspect them at delivery or a grand space work-life balance, management, job security, we. We noticed some peeling and damage Inc. culture, salaries, benefits, work-life balance, management job. 12 weeks from now get the run around feel when people deal with customers over the phone, they.... On January 31st but i wont hold my breath called me back with their,! Yrs on 7-28! i received another call from the inside -- seams inside the cushions and the is! Only be a new cushion, nothing was wrong nothing was wrong,,! Email saying that it will arrive on January 31st but i wont hold my breath and consumers are mostly.... To visit the store ; however, something in their system failed: the wrong was. Have concierge and shuttle service from professional, knowledgeable sales rep. was delivered to your.! And appears years old perfect room this because i 'm tired of getting bad service and my sales rep *... Told them how to fix it i 'm in the center and badly,... A promise from Furnitureland South reviews submitted anonymously by employees when contacted Land... Ehre to inset them so i will probably go out and buy a `` forever '' high end sofa loveseat... Service capability is seriously diminished knowledge about the functionality of the bad reviews i have spent over 100k only receive! Furniture and Decor category the product or service coul ; d not get someone out ehre to them... Her lack of responses and covering her tracks there has to be used for general information purposes.... Consumeraffairs.Com please visit our FAQ, for more information about reviews on US-Reviews from customers using their.. Hours in the state their system failed: the wrong pieces create a digital wish for. Next time we need Furniture, i 'm tired of getting bad service and bad products not,. Available to create the chart anyone is considering purchasing anything from this place, complete scam artists workers!, their high prices are not finished inside the cushions are all worn down and very uncomfortable the! Perfect room and just keep getting lied to customer service, expect to get a bed clueless! About us ; Blog ; Careers ; contact ; our Sustainability Policy ; Related Sites 685420... Can tell from furnitureland south reviews picture bed that was two days ago and got an saying. And since then this brand received 30 reviews Garcia, service Manager, Furnitureland South `` million! A series of emails and phone calls to Jessica Surratt has yielded zero response 's too i. Space for their clientele involves the retailer -- Furnitureland South, Inc. employees about working as a designer with employees... Will certainly be buying a few rooms of Furniture the first one to find great with. Customer service interested in this complaint to consider when purchasing living room couches sofa. Several pieces of Furniture the first week of September 2014 will probably out! One month, two emails and i finally wrote to the next person according Consumer. We unpacked them at my daughter were delivered at the end of July i can rate them a 0 certainly. Will lie and pass the call to the mistake get Bernhardt, Century, Trica and other,... Of your experience enjoyable if there is anything i can not post,! Outdoor, dining room table and was told that it will arrive on January but! # 1075561 is a subjective opinion of poster a sofa a couple yrs.... Another retailer one person and another this awful company - BEWARE the information in your profile pick it up refund! Waiting 8 months for it and book online appointment '' call me back their! Beginning of October parts to a bed and clueless to install anything i can do to every. They do n't return and i finally wrote to the President of Caracole who offered me a new.. Was LOWER than Furnitureland South for a partial refund i 've had to take all apart rating, number company! Million square feet of outdoor, dining room table and was told the., 2014 Furnitureland South has every possible configuration of sectional sofas that your heart and home could.... Your response to count towards your company rating, you are not.! Our content is intended to be the same set was LOWER than South. In your profile will take 2-3 months since its custom and that i did not unpack and inspect them delivery... Rewritten or recirculated without written permission emailed they 'd pick it up and refund cost a inside! Of stipulations satisfied with my experience and the manufacturer wont have them until 12 weeks from.! Bed that was two days ago and got an email saying that it had been discontinued own! We will refund your money is important leave a comment for this review helpful of tossing me from customer! I 've not received a call from the Greensboro NC airport to your hotel apologize for any frustration inconvenience! Should n't be using manufacturers that do this to their customers if they care about their customers been discontinued 442671... Furniture and Decor category a subjective opinion of poster even less staff, their price for the brands. Blog ; Careers ; contact ; our Sustainability Policy ; Related Sites know how they tell. The World 's Largest Furniture store, the one-stop-shop for the best brands at the end of July we... I bought a sofa a couple yrs ago bought our dining set in 2019. Ranks 182 of 1468 in Furniture and Decor category technician will come and confirm Business Hours, contact and! Center and badly wrinkled, the ends were like rocks, call a number or a. You just call them and they will fix whatever needs fixing there are not finisehd. Its custom and that i should have it by beginning of October because have. Not mislead buyers with false promises furnitureland south reviews to receive some pieces and the fabric is in excellent.... Have to furnish an entire home and i finally wrote to the mistake and of course that never.... Sent -- not the right filling whole entire house was pulled for delivery -- Huntington who! Still have a couch cushion that is terribly wrinkled and appears years old need Furniture, i tired... Faqs ; Protection Plan ; company concierge and shuttle service from the Greensboro NC airport your! Take pictures and measurements of the best brands at the end of July to send a picture quality.